We've got you covered
After-Sales Support
Questions about an order or a kit? Here's how we make things right.
How the process works
- Submit request
- We review
- Ship it back
- We process
- Resolution
After-Sales FAQ
Email us within 30 days of delivery with your order number. We will send you a return authorization and instructions.
Paper degrades, burns, and can be lost. Steel corrodes. Titanium is fireproof to 1200°C, corrosion-proof, and built to last forever.
All kits come with a 1-year warranty against manufacturing defects.
Once we receive and inspect your return, refunds are processed within 5-7 business days to your original payment method.
If the return is due to a defect or our error, we cover shipping. Otherwise, the customer is responsible for return shipping costs.
Yes. Exchanges are processed the same way as returns. Let us know the item you want instead.